What about maintenance for my Puratap?

The filters in your Puratap need changing every 12 months or 2000L of water, whichever comes first!  Our filters have been put through vigorous scientific testing to find the optimal and safest time to change them.  After 12 months or 2000L of water, larger chemicals such as trihalomethanes and herbicides are able to bypass the carbon in the filter, meaning that it is no longer filtering effectively.  Therefore 12 months is the maximum time to leave the filters in your unit.

After 12 months, the food grade glue that holds the filters together will also start to lose its bonding ability.  Don't believe companies that tell you that our glue breaks down in the water and contaminates it.  This is a lie that we take very seriously.  We use a food grade glue so we don't put chemicals back into your filtered water! It simply starts to become less 'sticky' meaning that with the pressure of the water the end caps can come loose.  Water will take the path of least resistance so shoot through these holes and straight into your cup, without being filtered!

Puratap have recently designed high quality tubing with thick walls which are highly resistant to breakage.  If you have had your unit installed since 2009 you will already have this tubing.  In our older units you will have our previous tubing.  Although this is still a high quality product, to increase the safety of the unit we recommend upgrading to our newer tubing for peace of mind and a new 3 year warranty!

After your filter change, you will probably notice some 'black stuff' coming from the Puratap, along with some spluttering and a lot of air bubbles.  Don't worry, this is normal!

First, lets talk about the black stuff.  This is carbon,  a remnant of the manufacturing process is that inside our granulated carbon filter,  and there will usually be a fine layer of carbon dust.  You don't need to worry about this, it isn't harmful.  But if you run your tap for a minute this dust should clear. 

The milky appearance the water can have after the carbon has cleared is millions of tiny air bubbles which fill the tiny gaps that trap the chemicals.   When water is first introduced into the filter, it forces these tiny air bubbles out.  This is an important process as the water needs to touch the carbon to be effectively filtered, so all this air must be removed.  Running the tap for approximately 3 minutes should clear these bubbles. 

Even though Puratap parts are the best on the market, like our superior brass ball valve and plastic connector that’s resistant to zinc chloride, there are factors that can cause greening or corroding of the ball valve, that are beyond our control.  For example, where water is slightly alkaline, or heavily charged with iron, or where a home is not perfectly earthed, all of these factors can contribute to corrosion to parts of the plumbing system. And this can occur in new homes, just as easily as older ones.

So what can Puratap do to help?  Well, appreciating that you have the best system on the market with the highest quality, most expensive brass ball valve in place, Puratap will send a qualified plumber at no charge, all you pay is the cost price for the ball valve. It’s a service we offer to our valued customers who are having trouble with plumbing corrosion.

If you spot greening of your ball valve, the problem is quite urgent, so call us straight away.  While we’re there, we’ll do a thorough check under your kitchen sink, to make sure everything’s in order and working the way it should be.

Yes, of course!  You are always welcome to call us.  We have a team of trained consultants ready to take your call and answer all your questions.  We endeavour to call all our customers when their filters are due to be changed but sometimes we have trouble catching you by phone.  If you think your filters need changing, please don't hesitate to give us a call!

We hear this a lot!  A year goes by before we even realise!  At Puratap our consultants call with enough notice to make sure that you can have your filters changed within 12 months of your last filter change or installation date.  This is the maximum time that the filters can work effectively and ensures you always have fresh clean drinking water and remain on our Puratap loyalty program!  They will always offer you the next time that we will have a serviceman in your area which may be the next day or within the week for your convenience.  But not to worry!  If this day is no good, we can find another time for you, we have dates up to 8 weeks ahead available at any time.

To keep the prices for filter changes as low as possible we have streamlined the filter change process.  To this end, the serviceman needs to take the unit out to his van where he has a specially designed set up to change the filters as efficiently as possible.  If you want to see what is happening please ask the serviceman to watch him changing them in his van!  He will be more than happy to let you watch and you will be amazed at what they can do in 5 minutes. 

Often, the filters wont appear 'dirty'.  The carbon filter is black- so you wont see anything there, but the sediment filter is white.  Sometimes, if your pipes are particularly old and rusty, or if you have had a lot of construction or road works in your area there may be visible dirt or rust on the sediment filter.  Generally though, the smaller organic compounds aren't visible and chlorine in the water acts a bleach and removes any colour from the filters.    

Yes, you are welcome to come into our office and buy the filters yourself.  But why would you, when you can have one of our trained servicemen come out and do it for you for the same price!

What about buying filters from the local hardware store?  The honest truth here is that they wont work in our unit.  We have designed our double 'o' ring seal screw-in endcaps for our filters for a reason.  It works better!  We want to ensure that you have the best quality drinking water and the best quality filters!  So what about the filters from the hardware store?  Why wont they work?  The design of our unit is to eliminate any possibility of water being able to squeeze past the filters without running through them.  If you put a set of open ended filters designed for lesser quality units into our unit this is exactly what will be happening!

Why get your hands dirty?  We are the experts at filter changes and we have a great price.  It makes sense to let us do it for you!